Mail Rejections

In AVAS Cloud 4.0, the ability to filter emails that have been rejected by Maildrop was added for customers with Incoming Mail protection.

Emails Rejected by Maildrop

There are two main reasons why a message might be rejected by Maildrop:

Maildrop rejects the email: This happens when the mail server that AVAS tries to deliver to responds but rejects the email. The most common reasons are that the recipient’s mailbox is full, or the email size exceeds the limits set in Exchange.

Maildrop does not respond: In cases where the customer’s mail server does not respond for any reason, the AVAS MX does not discard the message but queues it and continues attempting delivery to the MTA until a positive response is received.

These messages are marked as ‘?‘ in the Content column, indicating that the delivery process was not completed.

Content Filter – Rejected by Maildrop

To view only emails that have not been delivered, for any of the reasons mentioned above, go to AVAS Users and then to the AVAS Admin Panel.

From Incoming Mailaudit, select the Rejected by Maildrop option from the dropdown menu.

This will display only the emails marked with the ‘?’ symbol.

To view the information of individual emails, you can click the Info button next to the email, which will show the SMTP Response of the email.

Data Export

If filtered as indicated above, the email export in Mailaudit will include an additional column indicating the SMTP response of each email rejected by Maildrop.

To perform this export, once the Content Filter is applied, enter your email address in the Export Data field and click Export.

You will receive an email in your inbox containing a compressed CSV file with the list of emails, including this additional column indicating the SMTP response of each email.

Note

IMPORTANT: This SMTP Response detail in the exported file will only appear if filtered by content Rejected by Maildrop

Last Updated on 2024-08-21